Shipping policy
Shipping Policy
Thank you for shopping with IceeNOW!
Order Processing
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times depend on your location:
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United States: 3–7 business days
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Expedited Shipping: 2–3 business days (when available)
Please note that shipping times are estimates and may vary due to carrier delays, weather, or peak shipping periods.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your package's progress.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
From time to time, IceeNOW may offer free shipping promotions, which will be clearly stated on the website.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. IceeNOW is not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an insufficient or incorrect address, we can resend the product to the updated address, but the customer will be responsible for the additional shipping cost. Refunds will not apply in this case.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact your local post office first to check the status of the delivery. If the issue is not resolved, please reach out to our support team and we will assist you with the next steps.
Contact Us
If you have any questions about your order or shipping, please contact us at: